Shop Safe

cardsafeWe respect your privacy, secure your transaction, and comply with payment processing standards.

Shop Happy

satisfactionguaranteedIf you're not happy, we're not happy. Buy from us and join a growing number of happy customers.

Shop Again

Shop AgainOnce you've experienced buying from us, we know you will come back for future purchases.

Search by Part or Keyword

Shop By Manufacturer

Lenovo
Cisco
IBM
HP

Frequently Asked Questions
Security and Privacy
Is my personal information safe ?
When you place an order with Pinnacle Technology USA, Inc. your information is kept safe and private. We use the latest encryption technologies by utilizing a 128/256 Bit SSL Certificate. We do not sell or share your information with anyone outside of Pinnacle Technology USA, Inc.
Payment Card Industry (PCI) Data Security Standard
At Pinnacle Technology USA, Inc. we are serious about protecting your sensitive financial information. To be in compliance with this standard, all of our company's Internet connections, assigned IP addresses, and all Internet connected servers (Web, email, DNS, etc.) must be free of dangerous vulnerabilities. The Payment Card Industry (PCI) Data Security Standard is a worldwide standard for payment card and consumer financial data protection. It incorporates the requirements of the Visa USA Cardholder Information Security Program (CISP) and the Visa International Account Information Security (AIS) program, the MasterCard International Site Data Protection (SDP) program, as well as the security requirements of American Express DSS, DiscoverCard DISC and the Japan Credit Bureau (JCB).
SANS / FBI Top 20 Vulnerability Test Compliant
PTUSAINC.COM has been specifically tested and certified to pass the SANS/FBI Twenty Most Critical Internet Security Vulnerabilities Test as part of our daily security auditing. The SANS/FBI Top Twenty is a consensus list of vulnerabilities that are updated from time to time. Although there are thousands of security incidents each year, the overwhelming majority of successful attacks target one or more of these twenty vulnerable services.
If I register with Pinnacle Technology, will I receive unsolicited email?
No. We do not sell or share our customer information with any outside sources.
Returns / Exchanges
What is your return policy?
Our return policy may be found here.
Can you waive the restocking fee ?
If you order the wrong item we must charge a restocking fee to help offset costs. These costs include the fees to charge and refund your credit card, shipping, packaging, labor, etc. We NEVER charge a restocking fee if the return is directly caused by an issue we created.
How do I obtain an RMA number?
To obtain an RMA number, please fill out an RMA request here. Your request will be received by our returns department. You should receive a response from us within a few hours.
My order is missing items.
Sometimes multiple piece shipments must be shipped separately and may cause your items to arrive up to a few days apart. If you receive a product that is missing pieces that should have been included by the manufacturer, these pieces may be obtained by contacting the manufacturer directly. If you have any further questions please call customer service (866) 370-4129.
My order arrived damaged due to shipping.
Please call customer service immediately at (866) 370-4129 and we will replace your item.
Shipping
May I have my order shipped to an address different than my billing address ?
Absolutely. However, please call the phone number on the back of your credit card and make certain that the shipping address is on file with the bank as an alternate shipping address. This helps to protect you from credit card fraud, and is the number one cause for delayed orders.
What shipping methods do you offer ?
We ship via UPS and make use of all available ground and air services.
When will my order ship ?
All orders processed by 2:00 PM CST will be shipped the same day. Orders placed or delayed past 2:00 PM CST will be processed on the next business day.
Do you ship to APO / FPO?
We do not currently ship to APO / FPO due to freight regulations.
What is the cost for shipping ?
Shipping charges are based on the products origin and destination. Our site will calculate for you the various methods available with real time rates from FedEx / UPS during the checkout process. Customers will be responsible for all duties and taxes which are typically charged when a product leaves the United States.
Can you make certain that FedEx / UPS will deliver without my signature?
We cannot require the FedEx / UPS driver to leave a package without a signature as this decision is made by the driver.
Ordering

 

What methods of payment do you accept?
We accept Visa, Master Card, Certified Checks, and Wire Transfers.
Do you offer reseller or quantity discounts?
We sometimes offer discounts for quantity orders. This will usually be noted on the site. If you are placing an order for qty 20+ and no discount is noted on our site, please feel free to call us @ (866) 370-4129 .
Do you accept International Credit Cards ?
We do not currently accept international credit cards due to the lack of fraud protection for us and the consumer. If you wish to place an order and you are outside the US we will accept payement via wire transfer or prepaid certified check. Product will not ship until payment has been received and verified.
What is the warranty on the part I am interested in?
Most parts are covered by a full manufacturer warranty.  Refurbished product generally has a shorter warranty than new, typically 90 days. Please note; manufacturer warranties typically start on the date of manufacture. We offer a minimum 30 days DOA warranty on ALL parts.
When will my credit card be charged ?
We authorize your credit card at checkout but do not capture the money until the order has shipped.
Do you charge sales tax ?
We charge sales tax in the state of Tennessee. If you are a reseller in the state of TN and wish to place an order with us please fax your reseller certificate to (615) 794-3367.
Can you help me find the part I need?
We will try to help you find the correct part for your needs. However, we will not be held responsible for you ordering the wrong part. We do our best to help find the right part based on the information given to us at the time. Responsiblity for ordering the correct part is soleley that of the consumer.
 
PriceGrabber User Ratings for Pinnacle Technology USA
         
We Proudly Accept: