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No returns will be accepted without a valid RMA number. The customer must contact Pinnacle Technology USA, Inc. within 15 days of the sale to receive an RMA number. All returns are subject to a 20% restocking fee. After 15 days all exchanges must be handled with the manufacturer. We offer a 15 day (from date of invoice) money back guarantee on all merchandise less 20% restocking fee, shipping, and/or labor / service. Orders placed in error that have already shipped are treated as any other order and therefore subject to a 20% restocking fee and time deadlines.
Defective Product Exchange is returned to Pinnacle Technology USA, Inc. at customers expense. All products then sent to the customer will be sent via FedEx Ground. Any upgrade to that shipment for any reason will be incurred at the customers expense with a discount for the cost we would have normally incurred shipping ground. - Purchased items may be returned for refund or replacements subject to manufacturer's and/or at cost restrictions.
- All product returns must have a Returned Merchandise Authorization (RMA) number issued by Pinnacle Technology USA, Inc.
- All Authorized Returns must be received by us within 10 days of issuing RMA number. Any returns not received within this time limit will not be credited and will either be refused or returned at customers expense.
- There will be a 20% restocking fee on unopened returns. Items must be returned in a re-saleable condition. All original packaging, components and manuals must be included with returned products.
- Opened returns are usually not accepted unless the manufacturer permits these types of returns.
- New Retail Factory Sealed product may be returned with a minimum 25% restocking fee to be determined by Pinnacle Technology USA, Inc Returns Department at the time of RMA request.
- After the first 15 days of invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
- Products that are inoperable at first use are eligible for a Dead On Arrival (DOA) return up to 15 days from the date of the invoice. Items suspected to be defective but are later found to be operable by Pinnacle Technology USA, Inc. technicians are charged out at an hourly rate of $25.00 an hour, not to exceed 20% of the original item cost. The customer will be charged this testing fee and the found to be operable item will be returned to the buyer, at the buyer's expense. If, however, the part is found to be defective, a replacement will immediately be sent to the buyer at no extra cost.
- Product returned to us that is damaged physically or by improper installation is not eligible for refund or exchange and will be returned at customer's expense.
- For all Defective Product returns, the customer prepays return shipping. Pinnacle Technology USA, Inc. will pay return freight to the customer.
- Pinnacle Technology USA, Inc. does not offer price protection on anything we sell. Any return of a product that has had a price drop is processed at the then current price.
- Shipping is never refundable.
If you have any questions regarding our Return Policy please call us at 1-866-370-4129 or email returns@ptusainc.com .
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Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. | Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. | Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information will not be shared with third parties. | Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. | Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. | Privacy Contact information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: - By E-Mail: privacy@ptusainc.com
- By Phone: (866) 370-4129
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Occasionally, situations beyond our control arise that may cause delays in shipping your order. In these cases we will attempt to contact you through all available means to inform you of the delay. If your order is mission critical, please call and inform us as soon as the order is placed and check your order status frequently. - All orders for in-stock products confirmed by 2PM CST, Monday through Friday, will ship the same day
- We can not ship to PO Boxes
- All orders for in-stock products placed after 2PM CST, or on Weekends or Holidays, will ship the next business day.
- Sales tax will be charged for all orders shipping to a TN address. If you are a reseller or tax-exempt customer please contact a Pinnacle Technology USA, Inc. Sales Associate to place your order.
- Please make certain that your billing address and shipping address are correct and on record with your credit card company. If we are unable to verify an address it will delay your shipment and you will be contacted to correct the situation.
- Pinnacle Technology USA, Inc. adds shipping and handling on all orders according to the weight of package(s).
- Free Shipping is for orders shipped within the 48 contiguous states of the United States of America and is not available for International, Alaska, or Hawaii .
If your order arrives to you in an obviously damaged condition, refuse the delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and then discover the item was damaged during shipping, contact the carrier for inspection, then contact our Customer Service Department and we will file a claim on your behalf.
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To help prevent credit card fraud, Pinnacle Technology USA, Inc. will only ship to verifiable addresses. If you wish to have your order shipped to an address that is not listed with your credit card company, please call the phone number on the back of your credit card and have it added as an alternate address on your account. In the event we are unable to verify an address, we will contact the cardholder to seek a quick solution. We use 128-bit encryption to protect your sensitive information during transmittal over the internet. Due to the fact that our solution protects all the information exchanged between our Web server and you in 128-bit encryption, personal information and credit card details cannot be viewed by outside parties. A 40 bit key can be broken in only a few hours, while it is estimated that a 128 bit key would take more than the age of the universe to break under the same 'brute force' attack.
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Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pinnacle Technology USA, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Pinnacle Technology USA, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Pinnacle Technology USA, Inc. or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
In the event a product, service or the cost of shipping is listed at an incorrect price or with incorrect information due to typographical error, an error in pricing or product information or otherwise, Pinnacle Technology USA, Inc. shall have the right to refuse or cancel any orders placed for that product(s) or service(s) listed at the incorrect price or with incorrect information due to typographical error, an error in pricing or product information or otherwise. Pinnacle Technology USA, Inc. shall have the right to refuse or cancel any such orders or requests whether or not they have been confirmed and the User's credit card has been charged or other payment has been accepted.
Chargebacks
Pinnacle Technology USA, Inc. will respond to all chargeback requests with the necessary information to resolve any issues resulting in the chargeback. Chargebacks initiated without just cause are fraudulent. The ability to initiate a chargeback is to resolve disputes after all attempts have been made to first resolve the issues with the merchant. Chargebacks are not a convenient way to be reminded from whom you purchased a line item on your bill. In the event that a chargeback is issued for reasons outside of an actual dispute, the customer will be responsible for a $25 fee as this is the cost incurred when a chargeback is filed. Please contact Pinnacle Technology USA, Inc. prior to initiating any chargeback. We will work hard to resolve any issues and we'll also be happy to supply a copy of your invoice when needed for records purposes.
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
ALL GOODS AND MATERIALS SOLD ON THIS WEBSITE ARE SOLD ON AN “AS IS” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PINNACLE TECHNOLOGY USA, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PINNACLE TECHNOLOGY USA, INC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PINNACLE TECHNOLOGY USA, INC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
THE REMEDY FOR ANY PURCHASER OF A PRODUCT FROM THIS SITE IS EXPRESSLY LIMITED TO THE REMEDIES AVAILABLE PURSUANT TO AND IN STRICT ACCORDANCE WITH THE RETURN POLICY SET FORTH HERE. ALL OTHER REMEDIES OR DAMAGES ARE EXPRESSLY EXCLUDED, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
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Customer Service 
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