No returns will be accepted without a valid RMA number. The customer must contact Pinnacle Technology USA, Inc. within 15 days of the sale to receive an RMA number. All returns are subject to a 20% restocking fee. After 15 days all exchanges must be handled with the manufacturer.

We offer a 15 day (from date of invoice) money back guarantee on all merchandise less 20% restocking fee, shipping, and/or labor / service.

Orders placed in error that have already shipped are treated as any other order and therefore subject to a 20% restocking fee and time deadlines.

Defective Product Exchange is returned to Pinnacle Technology USA, Inc. at customers expense. All products then sent to the customer will be sent via FedEx Ground. Any upgrade to that shipment for any reason will be incurred at the customers expense with a discount for the cost we would have normally incurred shipping ground.

Purchased items may be returned for refund or replacements subject to manufacturer's and/or at cost restrictions.
All product returns must have a Returned Merchandise Authorization (RMA) number issued by Pinnacle Technology USA, Inc.
All Authorized Returns must be received by us within 10 days of issuing RMA number. Any returns not received within this time limit will not be credited and will either be refused or returned at customers expense.
There will be a 20% restocking fee on unopened returns. Items must be returned in a re-saleable condition. All original packaging, components and manuals must be included with returned products.
Opened returns are usually not accepted unless the manufacturer permits these types of returns.
New Retail Factory Sealed product may be returned with a minimum 25% restocking fee to be determined by Pinnacle Technology USA, Inc Returns Department at the time of RMA request.
After the first 15 days of invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
Products that are inoperable at first use are eligible for a Dead On Arrival (DOA) return up to 15 days from the date of the invoice. Items suspected to be defective but are later found to be operable by Pinnacle Technology USA, Inc. technicians are charged out at an hourly rate of $25.00 an hour, not to exceed 20% of the original item cost. The customer will be charged this testing fee and the found to be operable item will be returned to the buyer, at the buyer's expense. If, however, the part is found to be defective, a replacement will immediately be sent to the buyer at no extra cost.
Product returned to us that is damaged physically or by improper installation is not eligible for refund or exchange and will be returned at customer's expense.
For all Defective Product returns, the customer prepays return shipping. Pinnacle Technology USA, Inc. will pay return freight to the customer.
Pinnacle Technology USA, Inc. does not offer price protection on anything we sell. Any return of a product that has had a price drop is processed at the then current price.
Shipping is never refundable.

If you have any questions regarding our Return Policy please call us at 1-866-370-4129 or email returns@ptusainc.com .

Shipping

Occasionally, situations beyond our control arise that may cause delays in shipping your order. In these cases we will attempt to contact you through all available means to inform you of the delay.

If your order is mission critical, please call and inform us as soon as the order is placed and check your order status frequently.

All orders for in-stock products confirmed by 2PM CST, Monday through Friday, will ship the same day
We can not ship to PO Boxes
All orders for in-stock products placed after 2PM CST, or on Weekends or Holidays, will ship the next business day.
Sales tax will be charged for all orders shipping to a TN address. If you are a reseller or tax-exempt customer please contact a Pinnacle Technology USA, Inc. Sales Associate to place your order.
Please make certain that your billing address and shipping address are correct and on record with your credit card company. If we are unable to verify an address it will delay your shipment and you will be contacted to correct the situation.
Pinnacle Technology USA, Inc. adds shipping and handling on all orders according to the weight of package(s).
Free Shipping is for orders shipped within the 48 contiguous states of the United States of America and is not available for International, Alaska, or Hawaii .

If your order arrives to you in an obviously damaged condition, refuse the delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and then discover the item was damaged during shipping, contact the carrier for inspection, then contact our Customer Service Department and we will file a claim on your behalf.

Shop Safe and Secure

To help prevent credit card fraud, Pinnacle Technology USA, Inc. will only ship to verifiable addresses. If you wish to have your order shipped to an address that is not listed with your credit card company, please call the phone number on the back of your credit card and have it added as an alternate address on your account.

In the event we are unable to verify an address, we will contact the cardholder to seek a quick solution.

We use 128-bit encryption to protect your sensitive information during transmittal over the internet.

Due to the fact that our solution protects all the information exchanged between our Web server and you in 128-bit encryption, personal information and credit card details cannot be viewed by outside parties.

Note, a 40 bit key can be broken in only a few hours, while it is estimated that a 128 bit key would take more than the age of the universe to break under the same 'brute force' attack.